Customer Hub
Access details about your loan online by logging into your unique customer portal – need support? Call us on 1300 669 007
Customer Login
Welcome to FINSTREET. Our online solution to support your business goals.
Support & FAQs
1. Online Banking
To access your mortgage account online, visit our website and click on the “Login” button. Enter your username and password to log in. You will find your login details on the welcome letter, and login within 72 hours. If you have not yet registered, click on “Register” and follow the prompts to create an account.
If you have forgotten your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it. If the login expires, you can get help form us.
After logging into your account, navigate to the “Statements” section where you can view and download your mortgage statements. If you want to generate a temporary loan statement, please email customercare@finstreet.au.
2. Variations
To switch from P&I to I/O payments, you need to submit a request through your online banking portal, contact your broker or contact our customer care team. The change will be subject to approval and may involve a fee.
Yes, you can make an early repayment on your mortgage. Please log into your account and navigate to the “Repayments” section to make an additional payment. Early repayment may incur fees, so please check your loan agreement.
To change your DDR details, you can either log into your online banking account and go to the “Account Settings” section to update your banking information, or you can contact your broker or our customer care team for assistance.
To update your personal information (such as contact details or mailing address), please log into your online banking account and navigate to the “Personal Information” section and made the change. Alternatively, you can contact our customer care team for assistance.
3. Pricing
Mortgage interest rates are determined based on various factors, including the type of loan, market conditions, and your credit profile. Our rates are reviewed regularly to ensure competitive pricing.
Yes, there may be fees associated with your mortgage, such as application fees, settlement fees, and ongoing annual package fees. Please refer to your loan agreement/ broker for a detailed list of applicable fees.
We strive to offer competitive rates, but we are open to discussing your specific circumstances. Please contact our customer care team to discuss potential rate adjustments.
4. Discharge
To discharge your mortgage, you need to complete a discharge request form and submit it to our customer care team. The process typically takes 4-6 weeks, and fees may apply.
Early discharge fees may apply depending on the terms of your loan agreement. Please refer to your loan agreement or contact our customer care team for specific details.
Discharge forms are available on our website under the “Forms” section, or you can request with your broker and customer care team. You can download, complete, and submit the form to our customer care team.
Make an enquiry
For more information, please email customercare@finstreet.au or complete the online enquiry.
